Terms & Conditions
These are the terms that apply when you buy from Manor of Sun. We've kept them in plain English, because you should be able to read them. Nothing here takes away the rights you have by law.
Who We Are
Manor of Sun is a trading name of Augmun Ltd, a company registered in England and Wales under company number 13335266. Our registered office is 71-75 Shelton Street, London, Greater London, WC2H 9JQ.
The quickest way to reach us is by email: hello@manorsun.co.uk. You can also write to us at the registered office above.
Ordering & Personalisation
When you place an order we'll email you a confirmation showing your personalisation exactly as you entered it. That wording — every name, date, capital letter and spelling — is what we make, so please read it carefully and tell us straight away if anything is wrong.
Your order is accepted when we confirm it. If we can't make a piece for any reason, we'll tell you as soon as possible and refund anything you've paid for it.
Prices & Payment
Prices are in pounds sterling and include VAT where applicable. Delivery costs are shown at checkout before you pay, so the total you see is the total you'll be charged.
Payment is taken securely at checkout, which is handled by Shopify, our e-commerce provider.
Making & Delivery
Every piece is made to order. Your order is made, checked, packed and dispatched within 3 working days. The delivery options available for your order, and what they cost, are shown at checkout, and we'll email you when your piece is on its way.
There's more detail on our Delivery & Returns page.
Cancellations & Returns
Personalised Pieces
Because a personalised piece is made just for you — around your names, your date, your words — it can't be sold to anyone else, and the law recognises that. Under the Consumer Contracts Regulations 2013, goods made to your specification or clearly personalised are exempt from the usual 14-day right to cancel an online order. That means a personalised piece can't be returned or exchanged for a change of mind, which is why we ask you to check every spelling before you order. If yours hasn't been made yet, email us straight away and we'll do everything we can.
Standard Stocked Items
For items that aren't personalised, you have the full 14-day right to cancel under the Consumer Contracts Regulations 2013. Tell us you'd like to cancel within 14 days of receiving your order, send it back within 14 days of telling us, and we'll refund you within 14 days of receiving the return. Please return items unused and in their original condition to Augmun Ltd, 71-75 Shelton Street, London, WC2H 9JQ — email us first and we'll talk you through it.
Faulty or Not as Described
If a piece arrives faulty, damaged, or isn't what you ordered — including a personalisation that doesn't match your order — the Consumer Rights Act 2015 applies in full, personalised or not. You're entitled to a repair, a replacement or a refund. Email us with your order number and a photograph and we'll put it right.
About These Terms
These terms are governed by the law of England and Wales, and nothing in them affects your statutory rights as a consumer. If we update them, the version on this page at the time you order is the one that applies to your order.
If something has gone wrong, please tell us — email hello@manorsun.co.uk and we'll do our best to sort it out.
Questions About an Order?
We're happy to help with anything on this page — a cancellation, a return or a piece that isn't right.